Retraphonics is a Gold Coast, Queensland vintage audio restoration and sales business. This Privacy Policy explains how we handle personal information collected through our website and communications with customers.
What we collect
Personal Information We Collect
We may collect personal information when a customer contacts Retraphonics, submits a restoration enquiry, enquires about or purchases a radiogram or other vintage audio equipment, provides information required for freight or delivery, or communicates with us about restoration work or after-sales support.
- name
- email address
- phone number
- suburb, state or delivery location
- information about a customer's radiogram or vintage audio equipment
- photographs voluntarily provided by the customer
- enquiry and correspondence details
How we use it
Use of Personal Information
We use personal information to:
- respond to enquiries
- assess restoration requests
- communicate with customers about restoration work or purchases
- arrange collection, delivery or freight
- provide customer service and after-sales support
- maintain appropriate business and transaction records
Payments
Payment Information
Retraphonics does not currently store customers' complete credit or debit card details on this website.
Who we share with
Sharing Information
Retraphonics does not sell customers' personal information.
We may share information where reasonably necessary with service providers involved in operating the business, such as freight or delivery providers, website/technology providers, payment providers if applicable, professional advisers, or where required by law.
Photographs
Photographs
Photographs submitted as part of a restoration enquiry are used to help assess the customer's equipment and restoration requirements. When you submit an enquiry, those photographs are stored privately and are accessible only to Retraphonics.
Enquiry details and any photographs you submit are used only to respond to your enquiry, assess restoration work and keep a record of our correspondence with you. They are not published, shared or used for marketing without your permission.
Retraphonics does not use customer photographs for advertising, social media or marketing without the customer's permission.
Website
Website & Technical Information
The Retraphonics website does not currently use cookies, analytics or similar tracking technologies.
If these are introduced in the future, this policy will be updated to describe them accurately.
Security
Data Security
Retraphonics takes reasonable steps to protect personal information. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Contact
Access, Correction & Contact
Customers may contact Retraphonics if they wish to ask about personal information held about them or request correction where appropriate.
Email: alicia@retraphonics.com
Australian privacy
Australian Privacy Requirements
Retraphonics is an Australian small business. This policy reflects our commitment to handling personal information responsibly. It is not intended to suggest that Retraphonics is bound by a particular privacy regime beyond what applies to our business.